Frequently Asked Questions Here are answers to some common questions. If you have a question not covered here - or if you would like additional information - please either send us an email to CUSTOMERCARE@DIVINAMARIA.COM or contact us at 1-310-313-4327
Please remember that we are here to help, so feel free to contact us at any time.
How do I care for Divina Maria’s Designs? Wash by hand with mild soap (Woolite, Ivory, or similar) in cold water. Lay flat to dry, do not expose to direct sun light.
Are there any additional charges? Not within United States. If you are ordering from outside United States there may be taxes levied on your order, consistent with that country's tax structure. All orders are charged in U.S. Dollars. For more information, you should consult your local Customs Authority.
Can I order by telephone? Yes. If you would rather place your order via telephone, you can. Orders placed online, however, receive priority. If you would like to place an order by telephone, please contact our office at 1-310-313-4327 Monday – Friday between 8.30am and 6.00pm PST. Please do not leave a message with your order, as we will not be able to process it without a verbal confirmation.
Can I track my parcel during delivery? If you would like to check the status of your order, please contact our office at 1-310-313-4327 between 8.30am and 5.30pm PST, Monday to Friday; or email us at CUSTOMERCARE@DIVINAMARIA.COM. Please ensure that you have your reference number on hand (this is the number generated at the top of the order page and quoted to you again in confirmation emails).
Do you deliver to PO boxes? No, we do not deliver to PO Boxes. All deliveries must be accepted in person and signed for. If this is a problem, please email us at CUSTOMERCARE@DIVINAMARIA.COM to organize alternative arrangements.
